The Office of the Migration Agents Registration Authority (OMARA) has shared an important update from the Department of Home Affairs regarding the VEVO Helpdesk.
As of 16 October 2025, the contact details for the VEVO Helpdesk have changed.
The complete OMARA communication can be accessed below:
The contact details for the VEVO Helpdesk have changed.
The previous email address vevo.helpdesk@homeaffairs.gov.au is no longer in use.
We encourage industry users to contact us via our online enquiry forms, as this allows us to receive all relevant information to quickly and effectively address your enquiry. You will also be provided a reference number for acknowledgment of receipt.
Please use the VEVO web form for your enquiry: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/vevo-enquiry-form .
If your enquiry is urgent, please include the word ‘urgent’ in the details field.
Response times
We have recently transitioned to a new enquiry management system to improve service delivery. This has resulted in some temporary delays in the processing of enquiries which we are working to remediate.
We aim to respond to your enquiry within 5 business days. Please do not submit multiple forms for the same enquiry within this timeframe as this can delay processing of the original enquiry.